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‎10-20-2018 09:31 AM

HP Recommended
Product: HP 15-ba052wm
Operating System: Microsoft Windows 10 (64-bit)

I ran a diagnostic test and the it said the hard drive faild and gave me this 24 digit failure number, 0TW33Q-8AM994-XD7X7F-605103, IF anyone knows what this means or how to fix, I would be very grateful, thank you

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2018 10:43 AM

HP Recommended

The pictures are still in there. You need to get a usb to SATA adapter like this:

 

https://www.amazon.com/StarTech-com-SATA-Drive-Adapter-Cable/dp/B00HJZJI84/ref=sr_1_3?s=pc&ie=UTF8&q...

 

Remove the hard drive and attach it to this adapter, plug it into a usb port of a working computer and copy and paste the files you need off of it. The more you try to use the laptop the more files are likely to become inaccessible. Post back with any other questions. 

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6 REPLIES 6

‎10-20-2018 09:35 AM - edited ‎10-20-2018 11:15 AM

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Removed.

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‎10-20-2018 10:35 AM

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when I turn on the laptop it says the selected boot device failed, press enter to continue, when I press enter it cuts off, is there anyway I can get in long enough to get my pics? I didn't back it up and they are all of my daughters pics from since she was a baby, I don't know what to do... can anyone help please

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‎10-20-2018 10:43 AM

HP Recommended

The pictures are still in there. You need to get a usb to SATA adapter like this:

 

https://www.amazon.com/StarTech-com-SATA-Drive-Adapter-Cable/dp/B00HJZJI84/ref=sr_1_3?s=pc&ie=UTF8&q...

 

Remove the hard drive and attach it to this adapter, plug it into a usb port of a working computer and copy and paste the files you need off of it. The more you try to use the laptop the more files are likely to become inaccessible. Post back with any other questions. 

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‎10-20-2018 10:45 AM - edited ‎10-20-2018 11:14 AM

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Removed.

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‎10-20-2018 11:02 AM

HP Recommended

thank you so much!

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‎10-20-2018 11:12 AM

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@Huffer

 

Thanks for waiting at least 10 minutes this time before stepping on my last post. "AGAIN"

 

Best regards,

 

REO

 

 

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