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‎05-18-2021 12:54 AM

HP Recommended
Product: HP Notebook - 15g-dx0001au
Operating System: Microsoft Windows 10 (64-bit)

My seller said to me that vega 8 is of 2 gb vram and i didn't have enough knowledge to check it...

Right now i got to know rhat vega 8 has only 512 vram as per showing in my pc and i checked few forums and quara they said it can expand up to 4 gb... Please help me i am feeling like i got cheated please let me know how to increase... I have search for advanced bios but it's not there too... 

Help me

4 REPLIES 4

‎05-21-2021 10:00 AM

HP Recommended

@m-khush

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 
After reading your post, I did go through the Product Specifications of your product and found out that your computer shipped with 

8 GB DDR4-1866 SDRAM (1 x 8 GB)
 

If you still need additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎05-23-2021 08:13 PM

HP Recommended

I know it a 8gb varient but i increased my ram from 8gb to 24gb by adding a 16gb ram to into it...

I got to know from somewhere increasing ram will increase vram too but it didn't worked for me... That's why i came to hp support as i am the owner of a hp product and customer of hp so... They can help me... As i paid for the service...

Please help me... I genuinely want to increase...

Feeling very cheated if you can't able to help me...

As the shopkeeper sold me this by saying 2gb graphics in this laptop 

Please help

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‎05-24-2021 09:19 AM

HP Recommended

I am not familiar with this model, but have you checked the BIOS settings to see if there is a way to allocate memory there?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-25-2021 04:45 AM

HP Recommended

No advanced menu available in the BIOS, Thats why i am demanding an BIOS update specific for my laptop so i can have the vram increased...

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