03-29-2019 12:13 PM
I installed a second stick of ram in my HP laptop, DDR3 PC312800 it did not recognize it. I placed it into the first slot it did restart but it did not add the old ram in the second slot. So I know it is the correct ram for the computer. I need to know how can I get the laptop to recognize it?
03-29-2019 12:18 PM - edited 03-29-2019 12:19 PM
Does the original memory work in both slots?
If so then you know the slot isn't bad.
Your notebook uses DDR3L-12800 (1.35V) memory, not DDR3-12800 (1.5V) memory.
Installing the wrong voltage memory would be the most likely cause of your current dilemma.
03-29-2019 12:35 PM - edited 03-29-2019 12:56 PM
Hi!, @Tomcon94 :
The specification are ... https://support.hp.com/us-en/document/c04936088?jumpid=reg_r1002_usen_c-001_title_r0003
Have, the Maintenance Manual (generic) ... http://h10032.www1.hp.com/ctg/Manual/c04653884
Have, memory ... (página 46)
8-GB - 1600MHz, PC3L-12800, DDR3 small outline dual in-line memory module (SODIMM) - 693374-005
4-GB - 1600MHz, PC3L-12800, DDR3 small outline dual in-line memory module (SODIMM) - 691740-005
2-GB - 1600MHz, PC3L-12800, DDR3 small outline dual in-line memory module (SODIMM) - 691739-005
"L" = Low Voltage = 1.35VDC
You can install 16Gb.(2x8Gb.) maximum capacity or too, 12Gb.(1x4Gb.+1x8Gb.) of recognized brand, as ... ADATA, Samsung, SKhynix, Crucial (by Micron), Corsair, Kingston, etc ...
For purchase ...
Too, with Origonal (OEM) HP Part Number, from ... eBay, Amazon, etc ...
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/