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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
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HP Recommended
HP Recommended
The failure messages indicate the battery should be replaced.
Product introduced mid 2016
Product Homepage HP Notebook - 15-ay020tu
The battery part number and easy replacement procedure is shown in the Service Guide:
Chapter 5 - Removal and replacement procedures for Customer Self-Repair parts - Page 47
Battery - Page 48
Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001
Example
Part Surfer results for your region and part number 807957-001
NOTE: I cannot verify or guarantee the results - I live in a different region.
About PartSurfer
PartSurfer might be able to tell you exactly which parts came with your computer.
For best results, use the Serial Number (do NOT post that here on the Community) to search for your device.
Open PartSurfer
- Select your Country
- Search for your computer / printer / device
- Need Help? Tab Self help > find and open the User Guide and FAQ
How to use PartSurfer:
- Select your region / country - PartSurfer must know your general location
- Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
- N/A means the part is not carried / offered for purchase by HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
Use your search engine to find the part number at your favorite online store.
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