I am having problem with adding another RAM

[ifeoluwarh]

Hi. I used crucial.com to check if I can add another RAM to my HP 255 g4 notebook. The results showed that I have 4gb RAM (which is correct) and I have another slot for another RAM. It also showed that the maximum I can have is 8gb RAM. I ordered my specification. I took the RAM with my notebook to an engineer and he added the RAM.

Here is the problem:before adding the RAM, it was showing 4gb ram(2.99gb usable).after adding the ram it shows me 8gb(2.99gb usable) which I dont think it is meant to be. Any suggestions

[GBL84]

Dear Customer,

1st ) I hope these guidelines has been followed .

Two non-customer-accessible/upgradable memory module slots
DDR3L-1600 single channel support (DDR3L-1600 downgrade to DDR3L-1333)
DDR3L-1600 single channel support

Supports up to 8 GB of system RAM in the following conƭgurations
● 8192-MB total system memory (8192×1) or (4096×2)
● 6144-MB total system memory (4096×1) + (2048×1)
1
Category Description
● 4096-MB total system memory (4096×1) or (2048×2)
● 2048-MB total system memory (2048×1)

2nd) If your PC is running with WIN 10 32 BIT OS then the MINIMUM Requirement is 1GB and MAXIMUM usage is only 4GB.

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Thank You,

GBL84

I am not an HP Employee

[ifeoluwarh]

Can you break it down a bit. I don't understand

[GBL84]

Hi,

 Provide the details of operating system 

Thank You,

GBL84

I am not an HP Employee

[ifeoluwarh]

Windows 10 32-bit operating system x64-based processor

[GBL84 · Accepted solution]

Hi,

32 BIT  Operating systems can only use maximum of 4GB of RAM 

WIN 10 Operating System will use upto  1GB of reserved memory, thats the minumum requirement of the OS

You will have to upgrade to 64 BIT OS to use more Mem 

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Thank You,

GBL84

I am not an HP Employee

[ifeoluwarh]

One more thing. The engineer is going against your words.


Here is our argument: after adding another RAM, is it not supposed to move at least 1gb up(I.e from 4gb RAM {2.99gb usable} to 8gb RAM {3.99gb usable}

[ifeoluwarh]

And how do I upgrade to 64bit

[GBL84]

Hello,

Please go through this :

http://www.windowscentral.com/how-upgrade-32-bit-64-bit-version-windows-10

Hope this helps, for any further queries reply to the post and feel free to join us again

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[ifeoluwarh]

Hi. I have followed the link. In settings, about-- it shows x64 based processor while in system information it shows x86 based processor. Any suggestions