I am not able to type backslash and a vertical bar, they are on my L key

[DSS10]

hey guys, on my 

HP OmniBook X Flip 2-in-1 Laptop Next Gen AI 16-as0005na (BH3F8EA)

the L key has got a vertical bar at the top and a backslash at the bottom, I am unable to type either of these out. I have tried alt + L and altGr + L and no luck.

[Hawks_Eye]

Hi @DSS10 

Welcome to the HP Support Community! We're here to help you get back up and running.

I'm really sorry you're facing this. When the backslash (\) and vertical bar (|) are printed on the L key, it usually means the keyboard layout has been changed from the standard English (US) configuration. 

These characters are normally found on the key above Enter, not on L.

Let’s walk through a few steps to restore proper typing functionality:

 

Step-by-Step Fix: Unable to Type Backslash and Vertical Bar

1. Check Keyboard Layout

• Go to Settings > Time & Language > Language & Region.
• Under Preferred languages, click your language (e.g., English).
• Click Options.
• Under Keyboards, make sure US QWERTY is selected.
• If another layout (e.g., UK, International, or custom) is listed, remove it.

The UK layout places \ and | on different keys, which may explain the mismatch.

 

2. Switch Input Method Temporarily

• Press Windows + Spacebar to cycle through available keyboard layouts.
• Try typing \ and | again using the key above Enter.

 

3. Use On-Screen Keyboard to Confirm Layout

• Press Windows + Ctrl + O to open the On-Screen Keyboard.
• Look for the \ and | keys visually.
• Click them to confirm they work.

This helps verify whether the issue is layout-related or hardware-specific.

 

4. Test with External Keyboard

If available, plug in a USB or Bluetooth keyboard:

• Try typing \ and | using the external keyboard.
• If they work, the issue may be with the physical mapping or firmware of the built-in keyboard.

You’re doing everything right by catching this early—I’ll stay with you until it’s resolved.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye