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HP Recommended
HP Officejet Pro 8620 e-All-in-One Printer
Microsoft Windows 11

My printer doesn't work as I keep getting an error message " cartidge problem". I show magenta is out of ink. Why won't it allow me to print anything, even in black or white?

2 REPLIES 2
HP Recommended

@BillMadl 

 

Welcome to the HP User Community.

 

This printer model requires that all the cartridges have ink and can be used.

 

Black ink only / Print with only black ink / print with one cartridge / single cartridge

  HP Printers - Cannot Print When One HP Ink Cartridge is Empty

This document is for HP OfficeJet 6100, 6600, 6700, 8702, 7110 Wide Format, 7510 Wide Format, 7610 Wide Format, 7612 Wide Format, OfficeJet Pro 7720 Wide Format, 7730 Wide Format, 7740 Wide Format, 8100, 8210, 8216, 8218, 8600, 8600 Plus, 8610, 8615, 8620, 8625, 8630, 8640, 8660, 8710, 8715, 8717, 8718, 8719, 8720, 8725, 8728, 8730, 8732M, 8740, 8745, OfficeJet Pro 8025e, 8035e, 9010, 9012, 9013, 9014, 9015, 9015e, 9016, 9018, 9019/Premier, 9020, 9022, 9023, 9025, 9025e, 9026, 9028, and OfficeJet 9012 AiO printers:

The printers listed in this document cannot print when one ink cartridge is empty.

Your printer is designed to print only when all ink cartridges have ink. Some ink from all the ink cartridges is used in periodic servicing tasks. This helps to prevent issues such as print-head clogs and poor print quality. There is no way to bypass this feature.

 

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Dragon-Fur

HP Recommended

@BillMadl 

 

During the warming up process, printer will check itself and it may stop when something is missing to avoid further damage. I know firmware can fix this but HP would not willing to implement this because the life of printers get shorter. You would not buy printer every 3 or 4 years would you ? Older printers are more reliable and easy to use. 

 

Hope this makes sense.

 

Regards.

BH
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