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‎11-16-2024 09:31 AM

HP Recommended
Product: HP Pavilion All-in-One PC 27-ca1000a IDS Base Model
Operating System: Microsoft Windows 11

A couple of days ago I got an email saying my subscription to SMARTFRIEND has expired. Three times yesterday and once this AM I tried to renew.  Each time the result was a pink bar popup saying:  Your session has expired, please try again to return to shopping.

Why does the system refuse my payment?

 

JGL7

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2024 08:52 AM

HP Recommended

I am sorry fro being unresponsive.  I finally just deleted the SMARTFRIEND app from my PC and waited until the Black Friday hoopla.  I resubscribed and the sale went through with no difficulty.   As of Saturday AM I have received notice of the sale but not yet received the the email with the download details. 

Thanks  for the assistance.  

View solution in original post

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2 REPLIES 2

‎11-17-2024 10:21 AM

HP Recommended

@jgl7 

 

Welcome to the HP English Community --

 

Try contacting SmartFriend Support in your region.

 

OPTIONAL >> Purchase HP an out-of-Warranty service contact

HP SmartFriend Services

  HP SmartFriend Services | HP® Official Site

 

Need Help?

Open the SmartFriend Data Sheet - Contact Information 

Scroll down to section “Service by Region” and check the contact options in your region / location.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

Dragon-Fur

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‎11-23-2024 08:52 AM

HP Recommended

I am sorry fro being unresponsive.  I finally just deleted the SMARTFRIEND app from my PC and waited until the Black Friday hoopla.  I resubscribed and the sale went through with no difficulty.   As of Saturday AM I have received notice of the sale but not yet received the the email with the download details. 

Thanks  for the assistance.  

Was this reply helpful? Yes No
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