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‎06-13-2023 02:28 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15t-ed100 CTO
Operating System: Microsoft Windows 11

I brought this HP ENVY x360 Laptop in Feb 2022 and last week the screen hinge poped open just liked that without any know issue. I see there have been lot customers having this issue and posted online in this forum is there anything done by HP to take care of this or recall? Is it design issue that makes the screen hinge pop after an year? Unfortunately I didn't research much on this model as had good experience with other HP products. I don't see an option to contact customer service easily on out of warranty product. What are my options? This is really frustrating.

Category:
3 REPLIES 3

‎06-14-2023 12:27 AM

HP Recommended

Hi @vasanthk,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎06-14-2023 08:17 AM

HP Recommended

Thank you, I did contact HP support and since my product is out of warranty the repair cost is $400+.

The cost is outrageous and this model seems to have serious issues with the hinge pop out so many customers have posted the same. HP should fix this issue free or recall the model. The support person gave me recall department contact 866-671-7362 which is not working. Can you please provide me correct contact for recall department?

Was this reply helpful? Yes No

‎06-14-2023 10:08 PM

HP Recommended

Hi @vasanthk,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
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