Solved: I can only use 1.86 GB of ram on my 4GB ram computer - HP Support Community

techyguy · ‎06-09-2016

hi guys, i have hp's latest convertible pavillion laptop. it has 4GB's of ram, but, on the control panel, it says: RAM:4.00 GB- 1.86 GB useable. Could anyone explain this, or tell me how to fix it? Thanks.

Blitzgaming · ‎06-10-2016

Hello @techyguy,

Thank you for joining the HP Forums! You have come to the right place to ask questions, find solutions and get help from others in the community!

I read your post about your Pavilion x360-11-k102tu not recognizing the full amount of memory as usable and wanted to try and assist you.

The system is recognizing the full 4GB of memory installed but you may still want to run a test for hardware failures first.

Microsoft has some detailed information here explaining usable memory and gives some troubleshooting steps. The document is listed as Windows 7 but the same settings should be listed on Windows 10 as well.

Please let me know how this goes.

If this helps you to reach a solution, please click the Accept as Solution button in this message.

Thanks!

Please click the below to show you like/appreciate my post or to simply say thanks!

Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.

Thanks - I work on behalf of HP

View solution in original post

Blitzgaming · ‎06-10-2016

Hello @techyguy,

Thank you for joining the HP Forums! You have come to the right place to ask questions, find solutions and get help from others in the community!

I read your post about your Pavilion x360-11-k102tu not recognizing the full amount of memory as usable and wanted to try and assist you.

The system is recognizing the full 4GB of memory installed but you may still want to run a test for hardware failures first.

Microsoft has some detailed information here explaining usable memory and gives some troubleshooting steps. The document is listed as Windows 7 but the same settings should be listed on Windows 10 as well.

Please let me know how this goes.

If this helps you to reach a solution, please click the Accept as Solution button in this message.

Thanks!

Please click the below to show you like/appreciate my post or to simply say thanks!

Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.

Thanks - I work on behalf of HP

techyguy · ‎06-24-2017

Thanks! I found the issue was something with me adding 'soft ram', but its all good know...

And i know its late but oh well lol

@Blitzgaming wrote:
Hello @techyguy,

Thank you for joining the HP Forums! You have come to the right place to ask questions, find solutions and get help from others in the community!

I read your post about your Pavilion x360-11-k102tu not recognizing the full amount of memory as usable and wanted to try and assist you.

The system is recognizing the full 4GB of memory installed but you may still want to run a test for hardware failures first.

Microsoft has some detailed information here explaining usable memory and gives some troubleshooting steps. The document is listed as Windows 7 but the same settings should be listed on Windows 10 as well.

Please let me know how this goes.

If this helps you to reach a solution, please click the Accept as Solution button in this message.

Thanks!

I can only use 1.86 GB of ram on my 4GB ram computer

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