I can't connect phone via USB to my HP Victus

[ScuziCZ]

Hello, i hope i can get some help here.. from 10.5.2023 i facing an issue, but i don't know, if it's because my phone, or laptop, which is brand new.. 
Simple, i can't connect via USB cable my phone to laptop... i used to play CSGO via USB tethering and it was good, but from 10.5.2023 isn't.. i tried many possible fixes, many cables, but my problem still remain.. 
I don't know, what to do, im frustradet so much, because my wifi is so slow, that's why i playing on my mobile data.. and now it's all gone... 
In device manager it says code 43 - The device got stopped, because it's having issues (sorry for my bad ENG...) - and Unidentified USB device (Device handle request failed)...
I wish to know, where is the hook and why i can't even see my phone in windows... 
And one more thing... When i restart laptop, the USB options and device appears in windows, but when i clicked on USB tethering or file transfer, it immediately dissapear and USB tethering mode vanish from my phone... 
It's really pain for me, because i want to play my games 😞 Thanks for any help guys.. i hope we can get it right and i can play again soon... 

[Raj_05]

Hi @ScuziCZ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're having trouble connecting your phone via USB to your HP Victus laptop, there are a few steps you can try to resolve the issue.

1. Ensure that both your phone and laptop are powered on and not in sleep mode.
2. Check that you're using a USB cable that supports data transfer, as some cables are designed only for charging. Try using a different USB cable if possible.
3. Make sure the USB port on your laptop is functioning correctly. You can try connecting other USB devices to see if they are recognized.
4. On your HP Victus laptop, go to the Device Manager by pressing the Windows key + X and selecting "Device Manager" from the menu.
5. Expand the "Universal Serial Bus controllers" section and look for any devices with a yellow exclamation mark or question mark. This indicates a driver issue. Right-click on the problematic device and select "Update driver" to search for the latest driver updates.
6. Restart your laptop and phone to refresh their connection.
7. If you're using an Android phone, try changing the USB connection mode. On your phone, swipe down from the top of the screen to access the notification panel. Look for a USB icon or notification and tap on it to change the connection mode to "File Transfer" or "MTP" (Media Transfer Protocol).

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support