Yana_ Student
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I can't run a battery test. This test always cancels, how can I fix this?

HP ENVY 15 x360 PC
Microsoft Windows 10 (32-bit)

Hello, 

 

The last few days I've had a lot of problems with the battery of my notebook. My battery won't charge and my laptop only works when it charges. I've already done a battery check but it doesn't work when I want to test it. The test always cancels both HP support assistent and HP PC Hardware Diagnostics. I don't know what to do because I can't replace my battery and I just want to know what's wrong with my notebook. Could this problem be due to the fact that I am currently abroad for 2 months using diffrent voltages? 

Is there a possibility that I can calibrate my notebook? Maybe that fixes the problem? 

 

Thanks for your help!

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I can't run a battery test. This test always cancels, how can I fix this?

Hi! @Yana_, Thanks for stopping by the HP Support Forums!

 

I understand when you have battery issues with your laptop.

 

Don't worry I'll to help you out.

 

Did you make any software or hardware changes on your laptop?

 

Have you tried charging your laptop using a different adapter or battery?

 

Please provide the product number of your laptop to assist you better.

 

As you mentioned you have issues running battery test on your PC.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Try updating the BIOS on your PC and check if it helps.

 

You can update the drivers using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Also, Please perform below-shown steps to resolve the issue:


Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

 

If the issue persists try updating other drivers on your PC using HP support assistant.

 

Also, Try running a battery test on your PC using HP support assistant and check if the battery is functioning correctly.

 

If the issue still persists uninstall the HP support assistant and install the latest version of HP support assistant using this link: https://hp.care/2CdGNUc

 

Refer this article to know more information about using HP support assistant.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know how it goes!

Take Care! :)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

MarkyG Tutor
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I can't run a battery test. This test always cancels, how can I fix this?

I have the same issue. Can't run the battery or the AC adapter test using the PC Hardware Diagnostics Windows app.  It always goes to "canceled". All the other tests work OK and there are no problems detected. My computer is a Pavilion Note-15-p167ca running Windows 10.  It has all the updates provided regularly by Micosoft.  Don't see any bent or broken pins in the battery compartment. Tried the 9 step procedure to uninstall and reinstall the battery driver - it had no effect. Don't currently have HP Support Assistant installed to run the power tests with that. (Why would that be any different?) What to do now? 

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I can't run a battery test. This test always cancels, how can I fix this?

@MarkyG, Welcome to HP forums.

 

I understand you have issues running battery test on your PC.

 

Did you make any hardware or software changes on your PC?

 

Don't worry I'd like to help you out.

 

As you mentioned when you run a battery test on your PC you get an error message as canceled.

 

Try updating the BIOS on your PC and check if it helps.

 

Update the BIOS on your PC using this link: http://ftp.hp.com/pub/softpaq/sp87001-87500/sp87479.exe

 

After the update try to remove the battery and adapter from your PC and hold the power button for 60 seconds and place the battery back in.

 

And try running a battery test again and check if the issue persists.

 

If the issue still persists after updating the BIOS, it is a hardware issue with the battery or the battery connector on the system board must have gone faulty.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope this helps!

Take Care! :)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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MarkyG Tutor
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I can't run a battery test. This test always cancels, how can I fix this?

Updated the BIOS, removed and re-installed the battery as suggested. Tests still don't run.

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I can't run a battery test. This test always cancels, how can I fix this?

@MarkyG, Thanks for your quick response and time.

 

I appriciate your efforts for trying out the steps.

 

As you mentioned you still have issues running a battery test on your PC.

 

Have you tried running a battery test from HP support assistant?

 

Try running HP battery test on your PC using HP support assistant.

 

HP Battery Check is a utility in HP Support Assistant that provides a simple but accurate test of the battery in Windows. To use HP Support Assistant to check and calibrate the battery, follow the instructions in this section.

  • If you do not have HP Support Assistant, go to the HP Support Assistant website. In the HP Support Assistant page, click Download HP Support Assistant, then follow the on-screen instructions to download and install.

  • If you have HP Support Assistant, make sure you have the latest version. In Windows, open HP Support Assistant, click About, then click Check for latest version.

  1. In Windows, search for and open HP Support Assistant.

  2. Select the My devices tab, then select your PC from the device list.

     HP Support Assistant home screen

  3. Click the Troubleshooting and fixes tab, then select Battery Check.

    Selecting Battery Check

  4. Wait while the battery check completes.

    HP Battery Check in progress

    HP Battery Check displays the results.

    Battery test results

  5. Review the HP Support Assistant Battery Check results. Status results you might see include:

 

Refer this article to know more information about testing the battery on your PC. Link: https://hp.care/2JZBT0L

 

It the issue still persists after running a battery test on your PC. It is a hardware issue with the battery or the battery controller.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Have a great day ahead!

Take Care! :)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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