I can't type anything

[Soumen44]

I can't give laptop password due nothing type through keyboard 

[Raj_05]

Hi @Soumen44,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to type anything on your HP 15 Notebook PC's keyboard, it can be due to several reasons, such as a hardware issue, driver problem, or system glitch. Here are some steps you can take to troubleshoot and hopefully resolve the issue.

Check for Physical Issues:

• Ensure the Keyboard is Clean: Dust or debris might be blocking the keys. Use compressed air to blow out any dust from the keyboard.
• Inspect for Damage: Make sure there are no visible damages to the keyboard. If any keys are physically damaged, the keyboard might need to be replaced.

Restart Your Laptop:

• Sometimes, a simple restart can fix temporary glitches. Turn off your laptop, wait for a few seconds, and then turn it back on.

Check BIOS Settings:

• Access BIOS: Restart your laptop and press Esc or F10 repeatedly during startup to enter the BIOS settings.
• Check Keyboard Functionality: If the keyboard works in BIOS, it indicates a software issue within Windows. If it doesn’t work in BIOS, it’s likely a hardware problem.

Use an External Keyboard:

• Connect an External USB Keyboard: This can help you access your system and perform troubleshooting steps within Windows.

Update or Reinstall Keyboard Drivers:

• Open Device Manager: Connect an external keyboard if needed, then right-click on the Start button and select Device Manager.
• Update Driver: Find Keyboards, expand the section, right-click on your keyboard device, and select Update driver.
• Reinstall Driver: If updating doesn’t work, right-click on the keyboard device again and select Uninstall device. Restart your laptop, and Windows should automatically reinstall the driver.

Check for Software Issues:

• Boot into Safe Mode: Restart your laptop and press F8 during startup to enter Safe Mode. Check if the keyboard works in Safe Mode.
• Perform a System Restore: If the keyboard works in Safe Mode, consider performing a system restore to a point when the keyboard was functioning properly.

Windows Troubleshooter:

• Run Keyboard Troubleshooter: Go to Settings > Update & Security > Troubleshoot, find and run the Keyboard troubleshooter.

Check for Windows Updates:

• Sometimes, an update can fix known issues. Go to Settings > Update & Security > Windows Update, and check for updates.

Reset Your PC:

• As a last resort, you can reset your PC. Go to Settings > Update & Security > Recovery > Reset this PC. This will reinstall Windows, and you can choose to keep your files or remove everything.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[erico]

I suggest using a USB keyboard as a workaround and then installing the Intel chipset drivers for your laptop.

Here is a link for the HP driver and software download web document for your laptop.

https://support.hp.com/us-en/drivers/hp-15-r000-notebook-pc-series/6875200