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‎02-06-2021 02:36 PM

HP Recommended
Product: SY0053CL
Operating System: Microsoft Windows 10 (64-bit)

About a couple of months ago, the hinge on the right side of the laptop got stuck, it would not allow me to close it.  One time, I was trying to close it, the bottom of the case split from the top and a screw fell off.  

Can I open up the laptop myself to attempt to fix it, or I need to take it to a professional?

 

 

1 REPLY 1

‎02-09-2021 05:39 AM

HP Recommended

@Docoftheeast, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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