• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-06-2019 06:28 AM

HP Recommended
Product: Envy x360 convertible 15-bp0xx
Operating System: Microsoft Windows 10 (64-bit)

HI

I'M SHOCKED WHEN I DISCOVERED THAT, I CANT UPGRADE MY RAM MORE THAN 16 GB.

I HOPE ISN'T TRUE .

I have 16GB RAM , CAN I UPGRADE TO 32 ? IF NO, WHAT WILL HAPPEN IF I DO IT 🙂

-PRODUCT NUM- (1ZL55EA#A2N)

3 REPLIES 3

‎12-06-2019 07:06 AM

HP Recommended

Hi:

 

Both the service manual and the crucial memory report both state that 2 x 8 GB is the max.

 

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/envy-x360-15-bp003nx

 

What will happen if you try to anyway?

 

It may work just fine.

 

It may not work, it shouldn't cause any damage to the notebook, and if you can return the memory, no problem.

 

The processor and chipset certainly support 32 GB of memory.

 

The question is: do the slots/BIOS support 32 GB of memory?

 

That would be up to you to find out.

Was this reply helpful? Yes No

‎12-06-2019 11:44 AM

HP Recommended

hmm ,thank Paul

I already checked with crucial website and when i found it different model (bp003nx) , i convinced my self that;s isn't true .

Thanks for your reply , and gonna let u know the result soon when i try it .

Regards ,,

Tags (1)
Was this reply helpful? Yes No

‎12-06-2019 12:11 PM

HP Recommended

You're very welcome.

 

I think it has a decent chance of working.

 

Looking forward to the results.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.