• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-23-2019 06:59 PM

HP Recommended
Product: Pavilion G4 - 1303AU
Operating System: Microsoft Windows 7 (64-bit)

system shows 4 gb ram but only 1.48 gb is usable rest is reserved for hardware i am using windows 7 64 bit. i looked about this on internet and found a solution msconfig but that didnt work for me and also using memory remapping in BIOS but i could not find anything ss1.jpglike that 

4 REPLIES 4

‎10-26-2019 01:46 PM

HP Recommended

@GAURAV36

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

  1. Open 'Run' (Windows + R)
  2. Go to the 'Boot' tab
  3. Press Advanced Options
  4. Make sure 'Maximum Memory' is unchecked.  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎10-29-2019 01:05 PM

HP Recommended

Hi thanks for the reply 

I think you have missed the second step about which program to open but i guess you are talking about msconfig and i have already tried unchecking the max memory box and its no good.

Was this reply helpful? Yes No

‎10-30-2019 01:08 PM

HP Recommended

@GAURAV36

thank you for posting back. 

 

Have you tried performing BIOS update? 

If no, let's update the BIOS and check. Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎10-30-2019 01:51 PM

HP Recommended

Hi yes i have recently updayed my bios to latest version

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.