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- I have a OMEN by HP Laptop 17-an0xx that had battery and dis...

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11-06-2020 09:33 AM
After I sought help at hp support , they told me to go to an autorised service. After that i contacted this service and they replaced both my battery and display. Then about 2 months later my screen just turns black and does not respond to any imput while the keyboard is still working and the sound of the video playing on the screen could still be heard. After a lot of tries i somehow managed to make the screen work but now it has this huge white halo around it.
What happened and how do i solve it?
11-08-2020 01:10 PM
I reviewed your post and I understand that you are facing issues with the display again.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you contact the service center again as it looks like hardware a hardware issue and they will assist you in this regard.
Or else you can contact support for available service options for your computer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee