• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
  1. My parent bought this laptop at Walmart with no computer knowledge and we do not know what parts too use or if it is even possible to upgrade the ram or replace the hard-drive for one with higher storage. Can i just buy a 2 terabyte ram stick and hard-drive and install it or do I need a specific type of hard-drive and ram stick. I am to play games like minecraft or fortnite and watch movies on this device.
  2. Here are the specs.    
  3. Device name Richard
    Processor Intel(R) Celeron(R) N4120 CPU @ 1.10GHz 1.10 GHz
    Installed RAM 4.00 GB (3.77 GB usable)
    Device ID 0A92A596-21A3-434E-B0C3-D20D10F8E733
    Product ID 00356-07450-95027-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display
5 REPLIES 5
HP Recommended

Please post the product number of your notebook.

 

To find the product number for your PC, click on the search icon on your Windows taskbar.

 

Type: System Information

 

The System information app should show up.

 

Run the app and the product number of your PC will be found on the System SKU line about 1/4 of the way down on the report.

 

All I can tell you right now based on the information you posted is that your notebook has one memory slot.

HP Recommended

System SKU 5T9T6UA#ABA

HP Recommended

Below is the link to the parts list for the product number you posted.

 

HP PartSurfer

 

It comes with a 64 GB eMMC flash storage drive which is an integral part of the motherboard and cannot be upgraded.

 

If you need more storage space, your only option would be to use a SD card.

 

Your notebook has one memory slot.

 

You can replace the 4 GB memory chip and replace it with an 8 GB memory chip.

 

You may be able to install a 16 GB memory chip.

 

 It may be possible to install 1 x 16 GB if the following report you run returns a maximum capacity report of 33,xxx,xxx:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

The report will be picking up the circuitry for a second memory slot that isn't there.

 

If the report returns a value of 16,xxx,xxx then 8 GB will be the max.

 

Suggested memory:

 

Amazon.com: Crucial 16GB Single DDR4 2400 MT/s (PC4-19200) DR x8 SODIMM 260-Pin Memory - CT16G4SFD82...

 

Crucial 8GB Single DDR4 2400 MT/S (PC4-19200) SR x8 SODIMM 260-Pin Memory - CT8G4SFS824A at Amazon.c...

 

Below is the link to the service manual:

 

HP 14 Laptop PC Maintenance and Service GuideIMPORTANT! This document is intended for HP authorized ...

HP Recommended

s there a way I can upgrade ram for this device 

HP Recommended

Yes, I gave you that information in detail.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.