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‎05-11-2020 01:15 AM - last edited on ‎05-11-2020 09:31 AM by Retired

HP Recommended
Product: HP 15-d020dx TouchSmart Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

HP 15-d020dx TouchSmart Notebook PC

Product: F5Y40UA#ABA

MODEL:15-d020dx

Serial: [edited]

1 REPLY 1

‎05-11-2020 03:38 AM

HP Recommended

Hi

Do you have Backups and recovery media already made?

 


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

HWT B D W.png

 

Please delete the serial number from your post.

AND the issue is?

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