• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-08-2019 03:26 PM

HP Recommended
Product: HP ENVY 15
Operating System: Microsoft Windows 10 (64-bit)

Hi there, 

 

My power supply port is loose and I need a new one, can anyone suggest where I cab obtain a product code and possibly buy it please.  I am in UK,

 

My laptop is 'HP ENVY 15-j140na Notebook PC '.

 

I also need a battery. 

 

Thanks in advance. 

 

Carl 🙂

Freelance Multimedia and Professional Musician.
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2019 03:24 PM

HP Recommended

Actually, I have just been on Ebay and can easily get the parts to fit.  Power port £13 and batter from £20 to £40.

 

Cheers

 

Freelance Multimedia and Professional Musician.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-11-2019 07:47 AM

HP Recommended

Hi @carlosmoreton

 

Welcome to the HP Support Community. 

 

The AC Adapter port is not a customer replaceable part. Please reach out to the HP Support in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎08-11-2019 01:45 PM

HP Recommended

Thanks for the reply.

 

I have checked on HP support and the message is it's not supported anymore.  

 

Seeing as I have a perfectly good laptop that just goes off when the power connector is pushed, it seems a bit of a shame that it seems as it's considered a throw away job.

 

Can you not give me a part number and I can fit it myself.  I am sure it's just a couple of screws and a connector...?

 

Cheers

Freelance Multimedia and Professional Musician.
Was this reply helpful? Yes No

‎08-11-2019 03:24 PM

HP Recommended

Actually, I have just been on Ebay and can easily get the parts to fit.  Power port £13 and batter from £20 to £40.

 

Cheers

 

Freelance Multimedia and Professional Musician.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.