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‎09-03-2022 05:33 PM

HP Recommended
Product: HP Notebook - 15-ay014dx (Touch) (ENERGY STAR)

I am not computer savvy and don't know where to turn. HP is closed. Can someone tell me what to do.  Thanks

 

Ann174

Category:
1 REPLY 1

‎09-03-2022 05:55 PM

HP Recommended

Hi:

 

You will have to install a new hard drive and reinstall the operating system if you can't get into Windows.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c05087748.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5' solid state drive (SSD).

 

After you replace the drive, you can use the HP cloud recovery tool on another PC running W7 64 bit or newer and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

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