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‎06-11-2020 11:20 AM

HP Recommended
Product: EliteBook 8740w
Operating System: Microsoft Windows 10 (64-bit)

Hi I have a computer that upgraded from Windows 7 to Windows 10. The problem I am having is in my device manager I have an unknown device with the following ID:

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

 

I am getting the error message of : The drivers for this device are not installed. (Code 28) being reported on PCI Express Root Complex.

 

I cannot seem to locate this device on HP's driver page for my model. any ideas?

1 REPLY 1

‎06-11-2020 06:21 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

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