I have an error code that i have a question about

[Ivesmarkg]

I recieved this error code. q4mxps-60s9h5-qfpk01-60rw03  what does it mean? Or how do i find out what it means

[Paul_Tikkanen]

Hi:

The error code you received, Hard Disk 1 Quick Test Failure, means that you will need to replace the hard drive and reinstall the operating system.

Below is the link to the service manual for your notebook.   The HDD R & R procedure can be found in chapter 4.

http://h10032.www1.hp.com/ctg/Manual/c03099531

If you can still read all 25 characters of the W7 product key on your notebook's case, and you don't have a way to reinstall W7, you can do so as follows...

Click on the Windows ISO Downloader.exe link to download the tool to create the W7 ISO file download.

This link downloads a file that accesses the Microsoft Techbench W7 ISO files and generates the ISO file download you need.

https://www.heidoc.net/php/Windows-ISO-Downloader.exe

Select the Windows COEM ISO file download for the version of W7 the product key is good for.

I have zipped up and attached the Microsoft utility below, that will allow you to either put the file on a USB flash drive or DVD, or you can use a different free utility such as Rufus.

Then you can install the drivers and available software from the PC's support page...

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-6c00-entertainment-notebook-pc-seri...