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I am a teacher at a small school and we have Chromebooks for the students.  Recently, since moving online, I have had a number of Chromebooks come to me with dead batteries that will not charge.  The Chromebooks are two years old, so they are no longer under warranty but I think for the price we paid for them, I should be able to get more than two years out of them, especially since I am not working with infinite budget and cannot just replace Chromebooks or batteries.

 

I am looking for potential options for my situation.  Thank you.

1 ACCEPTED SOLUTION

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@sesteacherd 

 

Many people ask for free out-of-warranty service.

The reasons vary from various levels of outrage to a simple a request for help.

 

Our community cannot make such decisions - for good or for ill - "we" are not HP.

 

That said, we do have a way to forward this type of request to the Review process.

 

Request for Review

 

  • I have submitted a request that someone review your question / concern.

 

Worth Noting

  • Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@sesteacherd 

 

Many people ask for free out-of-warranty service.

The reasons vary from various levels of outrage to a simple a request for help.

 

Our community cannot make such decisions - for good or for ill - "we" are not HP.

 

That said, we do have a way to forward this type of request to the Review process.

 

Request for Review

 

  • I have submitted a request that someone review your question / concern.

 

Worth Noting

  • Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.