• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Y5U08EA#A2N
Microsoft Windows 10 (64-bit)

Hello everyone i had this laptop for almost 2 years now and never had a single problem with it .

2 days ago i was working on it preparing for my UNI project when i finished i turned it off and put it back in the bag . 

After 4 hours i tried to turn it on but it wont turn on not giving me a single sign of life except when i plug the charger the charging light on the side turnes on white 

I let it rest for a little bet and tried openning it again but the same thing happened it wont turn on 

I tried doing the hard reset but also its not working 

I took it to computer repair shop and they told me that i have problem with the  IC power chip they tried looking for one but they didnt find any when i called them again today they told me they are looking for ic bios chip or something like that 

My question do hp sell these components seperatley or i have to buy new mother board ? It will be expensive for me cuz i am uni student and all . 

And if there is a third party company or something that sells thim seperatly ? 

Serial number : [edited]

Product number : Y5U08EA#A2N

Model : 15ay-102nx 

 

Sorry for making this too long but i am helpless i have so many things on this machine and no money to buy a new one . 

 

 

 

3 REPLIES 3
HP Recommended

@Disbreat


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

I have to agree with the computer repair shop, this seems to be an issue with the Motherboard

 

I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you 😊

KrazyToad
I Am An HP Employee

HP Recommended

I have problem. And every repair shop I contact are asking me replace mother board as the IC is not available. Please let me the solution you offered for this issue. I want to resolve this with less and affordable cost as buying a new one is a too costly affair and replacing with new mother board costs  a lot and they are giving me just a month warranty. Please help.

HP Recommended

@SiriVitta, Welcome to HP Support Community!

 

The part you're talking about is not a customer replaceable part.

 

Please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.