I have problem with the CPU it dropes continually from 3.45 to 0.35 while playing games.

[galal7mohamed]

I have problem with the CPU it dropes continually from 3.45 to 0.35 while playing games like watchdogs 2 and fifa 17 and need for speed most wanted , and even while i put the power on high performance or the laptob is plugged in the charge

[DavidSMP]

Hi @galal7mohamed,

A warm welcome to the HP support forums. A good day to you. :). I read the post regarding CPU performance issues while playing games. I will be delighted to assist you here.

Stupendous analysis and splendid diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂 It is greatly appreciated. 🙂

For me to assist you with accurate information I would require more information regarding this.

• Did this happen after a recent windows or software update?
• Has it worked before while playing these games?

For now please try these steps:

• While playing these games please check the task manager for CPU usage and end any unwanted task or process that is hogging the CPU usage a lot from this link: http://support.hp.com/us-en/document/c03671001
• Please check with different browsers like Firefox, or Google Chrome also.
• please check this link: https://h30434.www3.hp.com/t5/Gaming-Notebooks/Random-fps-drop-in-all-games/m-p/6003814#M4731  to troubleshoot FPS game drop rates. Please update the bios, chipset and graphic drivers from that link if it is available.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)Take care now and have a splendid week ahead. 🙂

[galal7mohamed]

which driver must i uninstall ? intel(R) HD Graphics 620 "OR " NVIDIA GeForce 940MX ? and by  the way  from the first da i bought the laptob it doesnt play games well only if i  plugged in to the charger . and i recorded a video for you to show you how it works and this is the video's link https://youtu.be/ym3t6Qm3vmo

[The_Fossette]

Hi @galal7mohamed,

I am the The_Fossette. It looks like you were interacting with @DavidSMP, but he is out of the office today so I'll take over from here.

It looks like the CPU usage is high when the AC adapter is connected to the computer. I recommend you to update the bios on your computer from the below provided link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

[galal7mohamed]

I updated the BIOS , but it remains the same thing (without plugging the AC to charge) without opening the game the CPU ranges from 3.40 to 2.50 ghz

 and as i open the game it goes to 0.35 ghz so what is the prblem now ? by the way it still when i plug it to the AC works perfectly at 3.50 ghz but as i remove the AC from the charge it fell down .

[The_Fossette · Accepted solution]

Hi @galal7mohamed,

I would like to inform you that when you play games on the computer they usually need more power and it is always recommended to keep the charger connected. The performance of the computer usually drops when playing games on the battery as the battery will not able to supply the required power for the games.

I checked the video you have posted and I believe the games are working perfectly.

Hope that answers your question.

[galal7mohamed]

Okai thanks you very much so that is mean that the battery cant afford the full power for gaming , so i will play games only when it is connected to charger , Thanks you very much

[The_Fossette]

Hi @galal7mohamed,

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!

[galal7mohamed]

please the issue remain the same while playing fifa 17 i plugg my labtop to the charge to have the full power but while i am playing it starts lagging for some while then go back good and after some while it lag and soo on iand i recognized that the gpu drop down from 3.35 to 0.35 at each lag . please i need a solution