I have some problems HP ENVY X360 13.3

[Kartel3223]

Hello everyone, I recently bought the last laptop hp envy x360 13.3 inches  on the ryzen 2500u in my store with 16 gb RAM. I see several problems:
Fast battery discharge (100% drain in literally 2 hours.) .

Very noisy cooler at low temperatures.

Could you suggest how you can solve the problems? It seems to me that this is not good when, when entering the browser, the laptop starts to make a very loud noise and at the same time it also quickly discharges. Unfortunately, I have run out of warranty from the manufacturer, but another six months warranty from the store where the laptop was purchased.

I bought it for work, there were no mechanical influences on the laptop, I used it carefully, there are literally 2 scratches on it.

Help me please!

[WAWood]

@Kartel3223 

The HP warranty is good for 12 months -- so are you saying this laptop is over a year old and it's a store display model?

You can check the battery to some extent using Powershell built into Windows 10. as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport

This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is less than 50% of the Design Capacity, it is faulty and needs to be replaced.

Also note the figure alongside the "Cycle Count". This tells how many times the battery has been fully recharged. A typical battery can handle around 500 charge cycles, but some will fail sooner than that.

[Kartel3223]

I followed your recommendations, but apparently there are errors in the system. The number of charging cycles is not displayed, there is a dash there.

Could you tell me how to fix this?

Attaching a screenshot

https://prnt.sc/v237yd

[WAWood]

@Kartel3223 

This is a built-in Windows powershell function -- either it works or it does not, there is no way to "fix" it.

You didn't answer the question about the age of the laptop.

[Kartel3223]

i bought a laptop from an official large supplier in Russia. in June 2020. If I'm not mistaken in using it for almost half a year. I checked the laptop by the serial number and it turned out that its support was from 2018 to 2019, apparently it was the year of purchase of this laptop by the store and now only the store itself provides a guarantee. @WAWood