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HP Pavilion Laptop 15z-eh000
Microsoft Windows 10 (64-bit)

Attempting to post to forum where people are talking about Power Drain when system is completely shut down.

I have a HP Pavilion Laptop 15z-eh000

Running BIOS version: F.10

when I turn off my laptop which is 100% charged, the battery still becomes drained:  it will drain down to 65% over 3 days of being off.

Is there a fix for this problem yet?

3 REPLIES 3
HP Recommended

@raddevus,

 

Thank you for posting your query on HP Community,

 

As the battery is a consumable part the life of the battery decreases each time you charge your laptop.
 
Factors that contribute to loss of battery capacity.
 
Li-Ion battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle. Such aging occurs more rapidly as temperature and discharges loads increase.
The self-discharge rate of a Li-Ion battery is higher if the battery is left in an unpowered notebook.
During prolonged storage or non-use, the battery charge will decrease below its recommended low-voltage level.
Leaving the battery in a depleted condition for an extended period will accelerate the decrease in FCC.
Leaving the battery at a high level of charge in a high-temperature environment for extended periods (for example, running a notebook computer in a docking station under a heavy load) will accelerate the loss of capacity.
Running high-end applications using the battery accelerates the loss of capacity. For example, playing 3D games will lower FCC faster than using word processing applications.
  

However, you can try the steps recommended below.
 
Open Power Options on Windows 10.
Click Change plan settings for any of the power plans. I would suggest you choose the power saver plan.
Now click Change advanced power settings.
Under the Advanced Settings tab, scroll down to find Processor power management.
Now, expand (click on +) Processor power management.
Expand Maximum processor state.
Click the On-battery option and reduce the processor state to 20%. You can choose any other value.
Click Ok. The settings are saved, you can close the Power Options window.

Enable Adaptive Brightness
Go to Power Options select change advanced power settings
Go to the Change advanced power settings. Expand Display> expand Enable Adaptive Brightness. Now, turn on Adaptive Brightness for On-battery and Plugged in options (whichever you like. Click Ok to save the settings.

 

If the issue still persists try uninstalling the battery drivers device manager.

 

Search for and open Device Manager.
Click next to Batteries to expand the battery options.
With the options expanded, right-click each ACPI option and in the menu, click Uninstall.
Restart the computer.
The battery should now charge properly.

 

Please ensure you update the bios, chipset and graphics drivers from this link: http://hp.com/drivers  Please select the country and type the product# of the unit. Then follow the on-screen instructions.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Refer this article to know how to run a battery test and perform a battery calibration on your laptop.

 

Also, refer this document to understand more about lithium-ion batteries.

 

Let me know if this works!

Have a great day! :slightly_smiling_face:

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

HP Recommended

The battery depletes when the computer is turned completely off.  It depletes 35% over three days. 
Others have reported that they have this problem too.  
Do you have a solution for the problem for the problem of battery depletion when the computer is turned off 100%?

35% battery depletion in 3 days of being turned off is not the normal for this type of battery.

 

HP Recommended

@raddevus,

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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