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HP Recommended
HP ENVY x360 - 15-cp0053cl
Microsoft Windows 11

I lost my laptop this morning, I try to use Microsoft to lock the it, but not working. Can HP provide support to erase my data or lock the device remotely?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The answer to that is no.

 

HP used to sell LoJack with its notebooks, but that is no longer the case.

 

Personally I use ESET Internet Security as my online protection.

ESET Internet protection gives its users the ability to use the laptop webcam to see who is usng it, remotely locate,  lock and erase the notebook's hard drive to make it useless to the thief.

https://help.eset.com/home_eset/en-US/antitheft_howto_robbery.html

 

Your only option is to go to the Police and make a missing property report, unless you believe that you can find it.

 

Perhaps your Homeowner's or Renters insurance will cover the loss.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

1 REPLY 1
HP Recommended

The answer to that is no.

 

HP used to sell LoJack with its notebooks, but that is no longer the case.

 

Personally I use ESET Internet Security as my online protection.

ESET Internet protection gives its users the ability to use the laptop webcam to see who is usng it, remotely locate,  lock and erase the notebook's hard drive to make it useless to the thief.

https://help.eset.com/home_eset/en-US/antitheft_howto_robbery.html

 

Your only option is to go to the Police and make a missing property report, unless you believe that you can find it.

 

Perhaps your Homeowner's or Renters insurance will cover the loss.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.