I'm getting this Failure ID: UBVL83-C9SCQ8-XD7W2J-C08H23 for my HP Battery Check

[gkan11]

I recently bought a new battery for my HP laptop, when I did a HP Support Assistant Scan of the Battery, this is the error I am getting. Weirdly enough this new battery earlier when I bought it was stuck at 90% and did not show how much longer the charge could last and would not show signs of dropping below 90% even after several hours till it suddenly turned off when the battery finally ran out I guess. When I rebooted the laptop and hooked it up to the charger, it was slowly charging from 1%, each time I did the scan up till now which is 20%, this was the error:

[NonSequitur777]

@gkan11,

Welcome to our HP Community forum!

Thank you for posting. From your description, it sounds like the new battery is not reporting its charge state correctly to the system. A few key points:

• Stuck at 90% / sudden power off → This usually means the battery’s internal controller is faulty, or it is not fully compatible with your model. A healthy battery should discharge gradually and report the percentage accurately.

• HP Support Assistant error → That scan pulls information from the battery firmware. If it shows errors right from the start, that suggests a defective or non-genuine battery.

• Gradual charging from 1% → That behavior is abnormal for a brand-new battery.

What you should do:

1. Double-check the battery part number and make sure it matches your exact laptop model. Third-party/aftermarket batteries sometimes cause these symptoms.

2. If you bought the battery from HP or an authorized reseller → contact them for a replacement under warranty.

3. If it was a third-party purchase → especially if it was a low-cost purchase option, it’s likely a compatibility or quality issue, and you may need to return/replace it and either get an original HP battery or try out a compatible and reputable battery.

In Summary:

The symptoms you describe (capacity stuck, sudden shutoff, HP diagnostic error) are not normal for a new battery. The most likely explanation is that the battery is defective or not genuine. Replacement is recommended.

Kind Regards,

NonSequitur777