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- I'm having problems with the keyboard. When I typed the lett...

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1 REPLY 1
05-05-2020 10:51 AM
@May99999 Did you check if the issue occurs on an external keyboard?
While you respond to that, here's what you need to do:
I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:
- Try changing the keyboard layout/language and check if it works: Click here for steps.
- Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.
- Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
- Replace the battery, restart the notebook,
- if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
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