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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Hi @7399237Gjp,
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
I understand your laptop is not charging, was there any toubleshooting steps done to resolve or isolate the issue?
Correct use and storage of your AC adapter ensures best performance when recharging or powering the notebook.
If the AC adapter does not recharge the battery or power the notebook, troubleshoot the adapter.
If your notebook exhibits any of the following symptoms, test your AC adapter using the steps below to verify that the AC adapter is working properly.
When the notebook is connected to the AC adapter, the notebook does not turn on and lights or LEDs do not illuminate.
When the notebook is connected to the AC adapter, the display does not turn on.
When the notebook is connected to the AC adapter, the battery does not charge.
CAUTION:
The AC adapter might shut down and remain without output due to conditions that can trigger overcurrent, overtemperature, and short circuit. To recover the AC adapter output, unplug the AC adapter from the notebook for five minutes, and then plug it back in.
Power reset a notebook with a non-removable battery
Perform a power reset (or hard reset) of your notebook to clear information from the computer memory without erasing personal data.
Turn off the computer.
Disconnect the AC adapter.
Remove any discs from the disc drive.
Remove memory cards from the card reader slot.
Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
Reconnect the AC adapter, and then turn on the computer.
Test the AC adapter with the HP PC Hardware Diagnostics UEFI tool
Use the HP PC Hardware Diagnostics UEFI tool to identify AC adapter issues.
If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
On the Main Menu, select Component Tests.
Your Component Tests menu might be different, depending on the components installed on your computer.
On the Component Tests menu, click Power, click AC Adapter Test, and then click Run once. The AC Adapter Test begins.
When the test is complete, the screen displays the results.
If the AC adapter fails a test, click Troubleshoot.
Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.
If the problem is not resolved, click Yes to contact HP Customer Support.
Scan the QR Code, or write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
If your computer is online, click NEXT to go to the HP Customer Support website.
If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!
Take care, and have an amazing day!
Regards,
Vince_0406
HP Recommended
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Test the AC adapter with the HP PC Hardware Diagnostics UEFI tool
Use the HP PC Hardware Diagnostics UEFI tool to identify AC adapter issues.
If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
On the Main Menu, select Component Tests.
Your Component Tests menu might be different, depending on the components installed on your computer.
On the Component Tests menu, click Power, click AC Adapter Test, and then click Run once. The AC Adapter Test begins.
When the test is complete, the screen displays the results.
If the AC adapter fails a test, click Troubleshoot.
Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.
If the problem is not resolved, click Yes to contact HP Customer Support.
Scan the QR Code, or write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
If your computer is online, click NEXT to go to the HP Customer Support website.
If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!
Take care, and have an amazing day!
Regards,
Vince_0406
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