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10-13-2018 11:54 PM
I have restored my Compaq Presario CQ61 to factory settings and lost Windows 7 in the process. When I bought the computer it had Windows Vista installed, but came with a free upgrade to Windows 7 which I had to send overseas for. However, when I went to reinstall Windows 7, I discovered that I do have a repair disc that I made, but I seem to have lost the installation disc (I think my husband may have used it to scare birds from a fruit tree!) I have the original packaging though with the product key. I contacted Microsoft to see if I could get a replacement Windows 7 disc, but they told me that due to the fact that the computer distributor issued me with the disc, I have to go back to HP for a replacement disc or download. Can you please tell me how I can either get a download or another disc without having to pay for a new one, or can I download Windows 10 onto this computer instead as I do have a product key for Windows 10. Thank you.
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10-14-2018 01:25 AM - edited 10-14-2018 01:28 AM
You can download an ISO here and burn it to dvd. Then run setup from it.
To burn the ISO to dvd follow this:
http://knowledge.seagate.com/articles/en_US/FAQ/201431en
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
10-14-2018 01:25 AM - edited 10-14-2018 01:28 AM
You can download an ISO here and burn it to dvd. Then run setup from it.
To burn the ISO to dvd follow this:
http://knowledge.seagate.com/articles/en_US/FAQ/201431en
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
10-16-2018 03:54 PM
Thank you so much, SherylG for your prompt reply to my question. You have solved my problem and I now have Windows 7 successfully running on my old computer. I must say that for me it wasn't a particularly easy process though. I tried both ways - burning to a CD and downloading to a USB. Both attempts intially failed, but I tried with the USB again and this eventually worked. Thank you again - your help is very much appreciated.