I need a battery

[Toni2017]

My battery died and I can’t seem to find one-can anyone help?

[Dragon-Fur]

@Toni2017 

Things that are the Battery

1. Read important information about battery recall.
2. If your battery is impacted, follow the instructions to contact HP.

or

If your battery is not impacted by the recall:

1. Read Information and Run component test on battery / AC adapter (charger).
2. Purchase and install a replacement battery 

Recalls and Advisories

Product Recalls – Please READ

HP Replacement programs and product recalls

2018

Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected

HP urges customers to recheck all potentially affected products

In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018.

The batteries have the potential to overheat, posing a fire and burn hazard to customers.  It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.

HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible and check your battery.

2019

August 2019 Expansion of the 2018 HP Notebook Computer and Mobile Workstation Battery Safety Recall ...

Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.

HP Support Community

Please Note:

Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.

How to find and purchase a battery

Select your product from the results list:

Matching products for United States (23)

OR 

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

• Open Support Home
• Enter the full model name
• When the website opens, select category Product Information
• Look for the Specifications for your computer
• The Product number may be listed in the Specifications document

Find your part number

The part number you seek may be in the Maintenance and Service Guide

• Open Support Home
• Enter the full model name
• When the website opens, select category User Guides
• Look for and open the Maintenance and Service guide for your computer
• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

Check for parts at the PartSurfer Website

Open PartSurfer

• Select your Country
• Enter the device Product Number, Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

NOTE >> Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

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