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‎06-15-2020 07:40 AM

HP Recommended
Product: Omen X 17t-ap000
Operating System: Microsoft Windows 10 (64-bit)

I took my laptop to bestbuy to get the wifi card changed to wifi6 but in the process they bent the heatsink and now there is a hole in the pipes, I've looked online but I cant find a new one. Can anyone help? the service pn is L03808-001 and the p/n is 3TG3CTMTP20. it is for a GTX 1080 and a core i7.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-15-2020 08:40 AM

HP Recommended

I believe this is the correct Manual:

 

Manual 

 

Heatsink Part No. listed as:

 

Heatsink (with thermal pad and fan)
For use in models equipped with GTX 1080 940598-001

 

Almost incredibly, HP has it isn stock:

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=CF09392E43064F0A8661CAA251C437F0&SearchIn=P...

 

I sometimes catch a fair amount of grief here for not being a Best Buy service promoter. Bending a heatsink to the point it breaks is very ham-handed, but I am sorry to say par for the course for Best Buy. SMH

 

Post back with any more questions and please accept as solution if this is the info you needed. 

 

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-15-2020 08:40 AM

HP Recommended

I believe this is the correct Manual:

 

Manual 

 

Heatsink Part No. listed as:

 

Heatsink (with thermal pad and fan)
For use in models equipped with GTX 1080 940598-001

 

Almost incredibly, HP has it isn stock:

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=CF09392E43064F0A8661CAA251C437F0&SearchIn=P...

 

I sometimes catch a fair amount of grief here for not being a Best Buy service promoter. Bending a heatsink to the point it breaks is very ham-handed, but I am sorry to say par for the course for Best Buy. SMH

 

Post back with any more questions and please accept as solution if this is the info you needed. 

 

 

Was this reply helpful? Yes No

‎06-15-2020 08:42 AM

HP Recommended

If they bent it they should be fixing it. Usually parts can be order from the HP parts store online, although some parts are only available to authorized service personnel. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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