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HP Recommended
Example: Envy X360 Convertible
Microsoft Windows 10 (64-bit)

Suddenly have my labtop battery not charging discharging in less than 60minutes and has been asked to change the battery. But the service center (Currys) do not have the battery in stock. So I need the battery replacement from HP direct.

3 REPLIES 3
HP Recommended

We will need to get the specific model number. 

 

https://www.hp.com/us-en/shop/tech-takes/how-to-find-hp-laptop-model-number

HP Recommended

The battery replacement is for HP envy convertible 15-cp0598sa.

 

Battery part number - HSTNN-IB8M

HP Recommended

This is the HP Part Number for the battery:

 

(4) Battery (3-cell, 52-WHr, 4.55-AHr, Li-ion, includes cable) L09281-855

 

Service Manual 

 

https://www.amazon.co.uk/RTDpart-15-CN0000-HSTNN-IB8M-L09281-855-L09049-1B1/dp/B08YJD229F/ref=sr_1_3...

 

Post back with any more questions and please accept as solution if this is the info you needed. 

 

 

 

 

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