• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-10-2018 05:02 PM

HP Recommended
Product: EliteBook Folio 9470m Ultrabook
Operating System: Microsoft Windows 10 (64-bit)

I did a clean installation of windows 10 pro 64 bits and an unknown device appears with the ID ACPI\HPQ6000\3&b1bfb68&0

 

Already try with several versions of 3D DriveGuard but it does not work.

 

The official driver from HP is:

 

https://support.hp.com/us-en/drivers/selfservice/closure/hp-elitebook-folio-9470m-ultrabook/5271146

 

But it does not work and also gives compatibility error with HP Accelerometer.

 

Any help would be appreciated.

 

Thanks!

6 people had the same question
3 REPLIES 3

‎02-10-2018 07:11 PM

HP Recommended

@Alexis-Acosta

 

Please try

 

  ftp://ftp.hp.com/pub/softpaq/sp83501-84000/sp83846.exe

 

Hope this helps

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-13-2018 08:15 PM

HP Recommended

Thanks banhien for your help.

 

This drive works fine, because now he recognizes the device as "HP Mobile Data Protection Sensor", but he still presents it to me alarmed with yellow exclamation mark.

 

It will be necessary to use another drive?

 

Thanks again!

Was this reply helpful? Yes No

‎10-06-2019 01:00 AM

HP Recommended

Hello, this link is dead is there somewhere else I can find it? 

 

downgrading from Windows10 to Windows7  after it messed up my elitebook 8470p

 

my Device manager has an unknown device with hardware Ids:

 

ACPI\HPQ6000
*HPQ6000

Elitebook FTW!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.