I need help with Integrated Gpu drivers on my hp laptop

[Gluey]

I have been getting a couple of weird errors on my driver for my Integrated Graphics Card (Intel UHD for 6th - 10th gen intel core CPUs).

These errors have been causing a fps issues for directx 9 games where when I look in certain directions in the map my fps drops to about 30 fps.

I started having this problem around late 2022, but before that everything was smooth sailing with the same games I am experiencing issues with now.

These are the exact errors I get in the event viewer :

Device PCI\VEN_8086&DEV_9BCA&SUBSYS_86B4103C&REV_04\3&11583659&0&10 had a problem starting.

Driver Name: oem13.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfx

Lower Filters: 

Upper Filters: 

Problem: 0x0

Problem Status: 0xC00000E5

Device PCI\VEN_8086&DEV_9BCA&SUBSYS_86B4103C&REV_04\3&11583659&0&10 had a problem starting.

Driver Name: display.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: BasicDisplay

Lower Filters: 

Upper Filters: 

Problem: 0x0

Problem Status: 0xC00000E5

Device PCI\VEN_8086&DEV_9BCA&SUBSYS_86B4103C&REV_04\3&11583659&0&10 had a problem starting.

Driver Name: oem25.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfx

Lower Filters: 

Upper Filters: 

Problem: 0x0

Problem Status: 0xC00000E5

Device PCI\VEN_8086&DEV_9BCA&SUBSYS_86B4103C&REV_04\3&11583659&0&10 had a problem starting.

Driver Name: oem126.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfx

Lower Filters: 

Upper Filters: 

Problem: 0x0

Problem Status: 0xC00000E5

Device PCI\VEN_8086&DEV_9BCA&SUBSYS_86B4103C&REV_04\3&11583659&0&10 had a problem starting.

Driver Name: oem103.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfx

Lower Filters: 

Upper Filters: 

Problem: 0x0

Problem Status: 0xC00000E5

I have tried every single driver available for my device, and I tried deleting the driver using DDU, and I also tried doing a clean installation with a lot of different drivers, I also tried hp drivers and intel drivers, but none of these worked.

(Also my laptop model is HP Laptop 15-da2001ne)

Any help would be appreciated.

[Paul_Tikkanen]

Hi:

You may want to try installing the latest graphics driver Intel has for your notebook.

See my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version.

Note: Only try this if your notebook has the onboard Intel UHD graphics adapter, not the Nvidia/Intel switchable graphics.

Manually Updating the Latest HD Graphics Driver from Intel..... - HP Support Community - 7185608

[Gluey]

Hi Paul.

Thanks for reaching out.

I followed your guide to install the latest intel drivers 1 to 1 sadly, my problem wasn't fixed after installing the update.

Still thanks for your help.

[Paul_Tikkanen]

You're very welcome.

Sorry, that installing the latest driver didn't resolve the problem.

Unfortunately, I don't have any other suggestions for you to try.