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HP Envy 17 TS
Microsoft Windows 8.1 (64-bit)

I need replacement part for my HP Envy 17TS. Hinge is broke and I need the case replacment. Where can I get the correct part. I'm not seeing it in the replacement parts list on this site.

11 REPLIES 11
HP Recommended

Envy 17 TS is not specific enough. Need the full model or product number and I am sure we can find a parts list. 

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HP ENVY TouchSmart m7-j020dx Notebook PC

 

Product number: E4S19UA

 

Thanks....

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Service Manual:

 

Manual

 

Parts list starts on p. 19. Tell us what you need and where you live (country) and we can help find the parts. HP will not have many if any of the parts for this model any more. 

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Live in the Dallas-Ft. Worth are in the USA. Laptop is broken at the hinge on left hand side. make it difficult to close .

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Holey moley so it looks like you need hinges and the base enclosure, too. 

HP Recommended

I believe just the base enclosure. Laptop works like a champ...just the broken part. any idea where to get the parts?

HP Recommended

No you absolutely also need hinges. They are seizing and are the cause of your issues so must be replaced. 

 

Base enclosure: For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720226-001

 

(3) Display hinge (includes 2 rubber screw covers) 720238-001

 

This is all I can find for the base enclosure:

 

https://www.ebay.com/itm/720226-001-GENUINE-OEM-HP-BASE-W-PLASTIC-COVER-TOUCHSMART-M7-J-GRD-A-BE33/2...

 

http://www.waresphere.com/store/hp-envy-touchsmart-m7-j-bottom-base-cover-720226-001.html

 

hinges:

 

https://www.ebay.com/itm/720238-001-Hinges-Left-Right/172994277848?epid=1937464657&hash=item28474331...

 

Post back with any more questions but please Accept as Solution if this is the answer you needed. 

 

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I have a Envy touch smart 17, model 17-j017cl and I live in the United States.

I'm having much of the same issue as the guy above. I believe I need a keyboard bracket, display hinges, and possibly a display panel cable.

I opened mine up to replace what I thought was a broken screw. Turns out I broke 5 screw insets, everything in the corner that holds a screw basically.

Also, now screen doesn't want to work, which makes me think I should replace display cable. Are these parts still available anywhere? Also, I'd gladly attach a picture so you can tell me if my thoughts are correct, but can't figure that out on a mobile device.

Thank you for any assistance you can offer.
HP Recommended

I am very frustrated with helping people with hinge issues. Only very rarely does somebody actually follow through so my effort can be better spent on other problems. If you want to discuss send me a PM. 

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