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HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)
Microsoft Windows 11

Hi, my notebook is not turning on, the service told the probably it is a bios problem and I need the bios file to fix this, but I can’t find it anywhere! Pls, it my only laptop and it was need when it stopped working while I was changing the ram memory 

1 REPLY 1
HP Recommended

Hi @Rud21,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Laptop 15-ef2126wm. Not to worry I will help you to get a resolution to resolve the issue.

 

Please try the following Troubleshoots steps. 

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

 

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

 

Step3

 

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

I hope this helps! Keep me posted. 

click here and follow the troubleshooting steps
Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon 

https://support.hp.com/doc-images/932/c05040382.jpg

.

  1. Click My devices in the top menu, and then click Updates in the My PC.
  2. Click Check for updates and messages to scan for new updates.
  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  4. Click the update name for a description, version number, and file size.
  5. Select the box next to any updates you want to install, and then click Download and install.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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