• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-19-2018 01:29 PM

HP Recommended
Product: HP Laptop 17z-ca000
Operating System: Microsoft Windows 10 (64-bit)

I need to know exactly what type of RAM I need to expand. I know it's 8GB DDR4-2400 SDRAM, but that's not enough info. I need to know how many pins, etc.. or any other info/details/exact specifications needed to make sure I buy the correct RAM stick to expand. Tried calling support and chat support, and got basically no answers and the run-around...Can anyone please help? Thanks

Product Number: 4VW54AV

HP Notebook - 17z-ca000 aka 17z-ca000 CTO

1 person had the same question
1 REPLY 1

‎12-19-2018 02:12 PM

HP Recommended

From the Service Manual:

 

Memory modules (2400 MHz DDR4) 8 GB 862398-855 4 GB 862397-855

 

DDR4-2400 SO-DIMM 260 pinDDR4-2400 SO-DIMM 260 pin

 

260 pins 1.2v  CL17. Single rank or dual rank will work but I would not mix them. 

 

https://www.amazon.com/Crucial-PC4-19200-SODIMM-260-Pin-Memory/dp/B01BIWMWVS/ref=sr_1_6?s=electronic...

 

HP says max is 16 gigs (2 x 😎 and thats true for the A series APU models but Ryzen systems are proven to be able to run 2 x 16 = 32 gigs.

 

Post back with any other questions and please accept as solution if its the info you needed.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.