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‎02-03-2025 01:58 PM

HP Recommended

Ok Well I watched the video and I did that and I still don't have room! And It's still not downloading! Ugh! Well It will download and start installing then say it can't tell if my PC has enough space!!!

Christy
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‎02-03-2025 10:02 PM

HP Recommended

Why not delete the contents of the Windows.old folder.

 

The Windows.old folder contents can be deleted without any negative effect on your Windows OS.

 

It likely takes up quite a few gigabytes of storage space.


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‎02-03-2025 11:04 PM

HP Recommended

Okay what do you mean Windows old folder? I don't know what you mean? I'm sorry I know a little bit about this stuff but not a whole lot! I appreciate your help so much! Cause HP Support is no help!

Christy
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‎02-04-2025 07:03 AM

HP Recommended

Type Windows.old in the search box to find it.

 

You might find the tutorial at the link below useful.

https://m.youtube.com/watch?v=gDhhXI7hGoI


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‎02-04-2025 12:37 PM

HP Recommended

Ok thanks I'll check this out now hopefully! Fingers crossed!

Christy
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‎02-04-2025 01:40 PM

HP Recommended

I give up! I thought ok I did it wrong after I watched video I was copying them instead of moving them so I moved all of them thinking this has gotta work. I have a whole 4.00 back of space! I just don't know what to do!

Christy
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‎02-04-2025 02:06 PM

HP Recommended

You might just be at the point where you would be better off copying everything important to your USB flash drive.

 

 Make sure you have the activation keys for your productivity software and then perform a reset of Windows. See the tutorial at the link below.

https://www.google.com/search?q=Reset+Windows+11&oq=Reset+Windows+11&gs_lcrp=EgZjaHJvbWUyBggAEEUYOdI...

 

If you do that, you will have plenty of space on your internal SSD. Reinstall your productivity software or use the online free version.

 

For the future, make sure that you never go above 85% of the maximum storage capacity of your storage devices.

 

Fir the next laptop you purchase, always choose an SSD capacity of 512 GB or more. Never choose less than that, unless you are only using a laptop to browse the web and for email and social web apps.


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1 person found this reply helpful
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‎02-04-2025 03:22 PM

HP Recommended

Ok thanks

Christy
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