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HP Recommended
HP Spectre x360 - 15-df1033dx
Microsoft Windows 11

I bought this laptop a while ago and it has been great, but this week I opened it up in the morning to find a cracked screen. There was no external cause to make it crack. I need to use it now, so I turned off the touch screen settings in the device manager. That is fine because I rarely use the touch screen and I need to use my laptop now.

 

Now my mouse jumps around and clicks random points on the screen at random times. This makes my laptop borderline unusable. I removed my usb mouse, and checked to make sure I had the most recent mouse driver, and it still jumps randomly.

 

Any help would be greatly appreciated.

1 REPLY 1
HP Recommended

You are going to have to replace the screen if you want to keep using the laptop. The big mystery is how it cracked. That takes some kind of force. Is there any issue with the alignment of the hinges? That can sometimes cause the screen to twist and crack.

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