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‎03-26-2020 03:19 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Every time I open the camera app I receive an error message saying that my camera is not installed and the driver is missing please help! 

1 person had the same question
3 REPLIES 3

‎03-26-2020 06:32 PM

HP Recommended

Hello @Monte3,

 

For now, please try the solution mentioned in this document. 

 

Otherwise, a specific model name or product number would be appreciated. E.g. HP Spectre x360 - 13-ap0028ca or 5MT98UA#ABL

 

Information on how to find a laptop's model name or product number is detailed in this HP document. (Please do not post serial numbers on the HP Support Community. The difference between a product number and a serial number is that the product number contains a # sign)

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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‎03-26-2020 06:57 PM

HP Recommended

Hello Eddy,

 

The product number is HP ENVY x360 Convertible 15m-bp1xx

 

Regards,

 

Monte

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‎03-26-2020 09:33 PM

HP Recommended

Im having same issue with HP ENVY TouchSmart m7-j100 Notebook PC series. Please Help

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