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‎10-08-2020 05:53 PM

HP Recommended
Product: OMEN by HP - 15-ce198wm
Operating System: Microsoft Windows 10 (64-bit)

I recently replaced my battery which was very swollen and not holding any charge and now that I have it works fine and it holds charge however it will randomly lock down especially during playing games I ran the HP diagnostic and the Failure ID is 9H043H-8P5A8S-MFPW3G-C0D803

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2020 10:56 AM

HP Recommended

@Darbiel, Welcome to the HP Support Community!

 

Thank you for providing the error code. It states that the issue could be with any of the following: AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply with a failure code 601.

 

Please reach out to the HP Technical Support team in your region regarding the service options for your Notebook. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-11-2020 10:56 AM

HP Recommended

@Darbiel, Welcome to the HP Support Community!

 

Thank you for providing the error code. It states that the issue could be with any of the following: AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply with a failure code 601.

 

Please reach out to the HP Technical Support team in your region regarding the service options for your Notebook. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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