I sent my laptop in for repair and have not gotten it back almost a month later

[Ladyy1]

I sent in my laptop for a repair and still not have received it back . Hp has a restriction on my laptop to where I cannot go pick it up from the FedEx location . I did not buy my laptop from hp so if it gets lost they will not replace it .. it’s been almost a month since they shipped my laptop out . All they say when I call is that they’ll put in a request . I’m confused if they have to just simply call and take the restrictions off why not just call and do that . How can they have restrictions on something that does not belong to them . I got school laptops aren’t cheap. 

[Irfan_06]

Hi @Ladyy1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you have not received the laptop that was sent for repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support