I upgraded my computer's memory from 8GB to 16 GB but I still only have 5.88GB to use

[AvalonXD]

I'd expect the usable memory to double at least. Any ideas? I have looked at a similar example and upgraded my computer BIOS from F13 to F.14 Alpha but that didn't work either.

[ub6424]

Hello @AvalonXD 

Use the same manufacturer and model for both RAM modules. Adhere to the specification provided by HP for the RAM to be used.

Kind regards

[AvalonXD]

I did and both modules are from Crucial as recommended by HP.

[ub6424]

Hello @AvalonXD 

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[AvalonXD]

OS Name Microsoft Windows 11 Pro
Version 10.0.22000 Build 22000
System Model HP Pavilion Gaming Laptop 15
System SKU 7VU69EA#ABU
BIOS Version/Date AMI F.14, 29/03/2022

[Paul_Tikkanen]

Hi, @AvalonXD 

I can understand why only 5.9 GB out of 8 GB of memory was available.

That is because your notebook's model series was designed that way on purpose.

HP released this document a while back, which explains the memory shortage.

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Athlon/Ryzen 3xxx processors, such as your model.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

But why the usable memory didn't increase one bit after you installed a second 8 GB memory chip, that is something I have no answer for.

I vaguely recall based on what one or two forum members have posted, adding a second 8 GB chip in the 15-ec0xxx model series gave them approximately 11.8 GB out of 16 GB usable afterward.

I could be wrong though.

You will find many solved posts about adding more memory to the 15-ex0xxx notebooks but very few people have replied regarding the results like you did.

There is only one longshot I can think of...

1) Go to Search and type msconfig into the Search Box

2) When the program appears...

3) Select BOOT TAB

4) Select Advanced Options

5) UNTICK Maximum Memory if it is checked.

6) Click on OK to close and again on OK to close.

7) Reboot Computer.

If it is not checked, unfortunately I don't have any other ideas for you to try.

[AvalonXD]

I checked that already and unfortunately it didn't work.

[Paul_Tikkanen]

I wonder what would happen if you checked the maximum memory box and entered 12,288?

That would be 3 x 4096.

4096 MB is really how big a 4 GB memory chip is.

[AvalonXD]

It doesn't work either. It seems to default to zero if I do that and the maximum value that stays seems to be about 4000. Either way after restarting used RAM doesn't change.

[ub6424]

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@Paul_Tikkanen wrote:

Hi, @AvalonXD 

HP released this document a while back, which explains the memory shortage.

https://support.hp.com/us-en/document/c06526774
This seems to only apply to models with AMD Athlon/Ryzen 3xxx processors, such as your model.

---

Hello @Paul_Tikkanen 

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