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HP Recommended
HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000
2 REPLIES 2
HP Recommended

My laptop is stuck at Bolivian Customs, it was shipped via air cargo. Custom requires

IMEI Number, does my model have an IMEI Number? If yes, then how can I find it online?

HP Recommended

Your laptop only has an IMEI number if it is capable of connecting to a cellular (not Wifi) network. The IMEI number might be listed on the box from the original purchase of the laptop if you still have it. I doubt HP keeps a record of the IMEI number for each laptop by serial number.

 

I checked the Service Manual for your model and it does not indicate that a cellular modem (WWAN) was an option. 

 

Service Manual 

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