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Microsoft Windows 11

Hello, 


My laptop model is HP 15 bw0xx.

 

The battery started to die at 30-40% constantly, and it wouldn't turn on until I plugged in an external power source. I suspect that I need to replace my old battery.

 

Currently, the JC04 (14.6V 2850mAh) battery is installed. I want to replace it with a battery with a bigger capacity if possible; otherwise, choose the same battery. What options do I have? I should consider the fact that batteries differ in their size, and they should be compatible with my laptop. 

Thanks in advance. 
Best regards, Narek. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

If that is the original battery, I am surprised that it is still working, considering that your laptop is from the 2017 model year.

 

Laptop batteries usually last for 300-500 cycles. How many does yours have?

 

It is time to replace it with a new battery

 

The Maintenance & Service guide for your laptop model series

 

The compatible batteries (from the manual)

4-cell, 41-Whr, 2.8-Ah Li-ion battery   919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery   919700-850

 

Only use genuine HP batteries that have the HP part number and the HP logo on them.

Non-genuine (generic), ( i.e HT03XL) batteries are known to sometimes not work as expected because of their non standard programming of the internal BMS (battery management system) chip. If you read through threads in the forum related to problems after battery replacement you will see many members who have used generic batteries complaining that they are not working as expected.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

4 REPLIES 4
HP Recommended

If that is the original battery, I am surprised that it is still working, considering that your laptop is from the 2017 model year.

 

Laptop batteries usually last for 300-500 cycles. How many does yours have?

 

It is time to replace it with a new battery

 

The Maintenance & Service guide for your laptop model series

 

The compatible batteries (from the manual)

4-cell, 41-Whr, 2.8-Ah Li-ion battery   919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery   919700-850

 

Only use genuine HP batteries that have the HP part number and the HP logo on them.

Non-genuine (generic), ( i.e HT03XL) batteries are known to sometimes not work as expected because of their non standard programming of the internal BMS (battery management system) chip. If you read through threads in the forum related to problems after battery replacement you will see many members who have used generic batteries complaining that they are not working as expected.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Hey Erico, 
Thanks for your reply.

 

It's the original one. It shows 29/300, which is not the actual number. It's because I used to keep the battery between 20-90%. I also checked the battery report, showing that the capacity decreased by 48%. 

Thanks again ))

HP Recommended

You're welcome!

 

Have a nice week!



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Experiencing battery problems on an HP 15 bw0xx can be frustrating, especially when the laptop shuts down unexpectedly at 30-40% charge and refuses to turn on until plugged in. This issue may be caused by battery degradation, calibration errors, or power management settings. In this guide, we will explore the possible causes and solutions to restore your laptop’s battery performance. Click Here you can get a best solution in a blog page for this problem

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