I want to upgrade the team in my HP 15-er1051cl

[Tombo8584]

Hello, I recently purchased an Pavilion x360 Convertible model #15-er1051cl. I would like to upgrade the ram myself as I believe it’s an upgrade I could do myself. Could someone please tell me what’s the maximum size ram I could install on the particular computer. I have tried to call HP and I am hard of hearing and I’ve not been able to understand the associates trying to help me as English isn’t their first language and I get frustrated not being able to understand. I have worked in an older laptop so I have general idea. If someone could direct me if there is an authorized facility that could help without voding the warranty I would look into that as well. 

[Paul_Tikkanen]

Hi:

HP only has the service manual for the older 15-er0xxx model series on your notebook's support page.

HP Pavilion x360 15 Convertible PC 15-er1000 (4R5X0AV) Manuals | HP® Customer Support

According to chapter 1 of the manual the maximum memory is 2 x 8 GB of DDR4-3200.

Since your notebook has the newer Intel 12th gen core processor it may be able to support more than 16 GB of memory.

You can do this to see how much memory your notebook can support:

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

You can find the nearest HP authorized service center using the interactive map at the link below:

HP® Service Center Locator - United States | HP® Support